Maintains and supports the integrity of the operating system environment and various computer systems.
Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance to promote uptime and efficient performance. Acquires, installs, and tests system software upgrades and computer components. Configures software and resolves technical problems. Maintains documentation of IT infrastructure and troubleshooting procedures.
| Job Title | Job Description | |
|---|---|---|
| 1 | Information Systems Architect V | The Information Systems Architect V designs systems to consider functional requirements, scalability, and security. Responsible for the architectural design, development, and deployment of an organization's overall IT systems. Being an Information Systems Architect V researches, identifies, selects, and tests technology products required for solution delivery. Defines system solutions based on user needs, cost, and required integration with existing applications, systems, or platforms. In addition, Information Systems Architect V establishes, implements, and documents technology integrations or migration strategies. Requires a bachelor's degree. Typically reports to a manager. Being an Information Systems Architect V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as an Information Systems Architect V typically requires 10+ years of related experience. |
| 2 | Linux- Red Hat Administration | The Linux- Red Hat Administration analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software. Installs, configures, and maintains Linux operating systems. Being a Linux- Red Hat Administration may require a bachelor's degree in a related area. Monitors systems performance and ensures compliance with security standards. In addition, Linux- Red Hat Administration may also require a Linux certification such as Red Hat. Typically reports to a project leader or manager. Being a Linux- Red Hat Administration occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Linux- Red Hat Administration typically requires 2 -4 years of related experience. |
| 3 | Enterprise Resource Planning Administrator II | The Enterprise Resource Planning Administrator II processes, validates, and maintains ERP data to ensure accurate system records. Responsible for the administration of an organization's ERP system to facilitate reliable performance, integrity, and security. Being an Enterprise Resource Planning Administrator II assists and supports the planning, testing, and deployment of new ERP modules, upgrades, and patches. Monitors ERP security and manages user access and permissions. In addition, Enterprise Resource Planning Administrator II documents ERP system processes and may conduct end-user training to promote effective use and best practices. Tracks and manages support requests to ensure timely resolution of issues or bugs. Maintains, generates, and analyses ERP reports to support organizational planning. Requires a bachelor's degree. Typically reports to a manager. Being an Enterprise Resource Planning Administrator II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an Enterprise Resource Planning Administrator II typically requires 2-4 years of related experience. |
| 4 | Web Operations and Performance Senior Administrator | The Web Operations and Performance Senior Administrator monitors usage and performance, creates and maintains backups, and troubleshoots and resolves issues as they arise. Maintains hardware and software critical to the functionality of the organization's website. Being a Web Operations and Performance Senior Administrator typically reports to a manager. May require a bachelor's degree in a related area. Being a Web Operations and Performance Senior Administrator work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Web Operations and Performance Senior Administrator typically requires 7+ years of related experience. |
| 5 | CRM User Support Administrator III | The CRM User Support Administrator III is responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Administers the Customer Relationship Management (CRM) applications. Being a CRM User Support Administrator III typically requires a bachelor's degree. Monitors end-user usage of systems and performs daily administrative and user support tasks. In addition, CRM User Support Administrator III typically reports to a manager. Being a CRM User Support Administrator III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a CRM User Support Administrator III typically requires 4-7 years of related experience. |
| Skills | Proficiency Level |
|---|---|
| Attention to Detail | Level 3 |
| Time Management | Level 3 |
| Problem Solving | Level 2 |