Sample Job Description for Order Fulfillment Operations Senior Supervisor
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Order Fulfillment Operations Senior Supervisor Job Overview
Order Fulfillment Operations Senior Supervisor Job Description Sample
Supervises an order fulfillment team. Oversees order entry, administration, and shipping processes.
JOB LEVEL
M01
EDUCATION/DEGREE
High School Diploma or Technical Certificate
REPORTS TO
Manager
Salary Range
BASE 50%
$88,660
TOTAL 50%
$93,120
Job Responsibilities for Order Fulfillment Operations Senior Supervisor
Trains and cross-trains team members. Monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories to maintain appropriate levels of products. Troubleshoots and resolves workflow or systems issues.
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| Job Title | Job Description | |
|---|---|---|
| 1 | Order Filler I | The Order Filler I obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler I requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler I typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. Being an Order Filler I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| 2 | Order Filler II | The Order Filler II obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler II requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler II typically reports to a supervisor or manager. Being an Order Filler II works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as an Order Filler II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 3 | Order Filler III | The Order Filler III obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler III requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler III typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. Being an Order Filler III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as an Order Filler III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. |
| 4 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 5 | Finished Goods Buying Specialist | The Finished Goods Buying Specialist reviews success of previous orders to determine extent to which inventory should be replenished. Selects merchandise for order, places order, and stays involved in inventory distribution. Being a Finished Goods Buying Specialist may require a bachelor's degree in area of specialty. Researches new trends or advances in product lines to make appropriate buying decisions. In addition, Finished Goods Buying Specialist typically reports to a supervisor or manager. Working as a Finished Goods Buying Specialist typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. |
Order Fulfillment Operations Senior Supervisor Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Key Performance Indicators (KPI) | Level 2 |
| Standard Operating Procedures (SOP) | Level 3 |
| Customer Relationship Management | Level 3 |
