Sample Job Description for Outbound Call Center Manager
Job Description Management
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Outbound Call Center Manager Job Overview
Outbound Call Center Manager Job Description Sample
Manages outbound call center operations and agents that sell products or services to new and existing customers.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Director
Salary Range
BASE 50%
$101,300
TOTAL 50%
$138,700
Job Responsibilities for Outbound Call Center Manager
Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures.
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Outbound Call Center Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Planning and Organizing | Level 4 |
| Process Management | Level 3 |
| Customer Service Management | Level 4 |