Manages the service staff to effectively meet customer requirements and minimize service related expenses.
Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established operating procedures.
| Job Title | Job Description | |
|---|---|---|
| 1 | Retail Merchandising Associate | The Retail Merchandising Associate works closely with store sales staff with regard to shelf maintenance and trains staff on appropriate merchandising standards. Works within a retail environment to effectively merchandise products by applying appropriate store-wide and/or corporate-wide standards. Being a Retail Merchandising Associate may oversee one store or a group of area stores. Often responsible for promotional signage. In addition, Retail Merchandising Associate may require a bachelor's degree. Typically reports to a supervisor or manager. Being a Retail Merchandising Associate gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Retail Merchandising Associate typically requires 2 to 4 years of related experience. |
| 2 | Order Filler I | The Order Filler I obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler I requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler I typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. Being an Order Filler I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| 3 | Order Filler II | The Order Filler II obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler II requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler II typically reports to a supervisor or manager. Being an Order Filler II works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as an Order Filler II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 4 | Order Filler III | The Order Filler III obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler III requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler III typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. Being an Order Filler III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as an Order Filler III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. |
| 5 | Retail Sales Associate | The Retail Sales Associate provides suggestions and product information based on customers' needs. Responsible for selling goods and assisting customers on the selling floor. Being a Retail Sales Associate may help with store opening and closing procedures. Maintains a thorough, up to date knowledge of products, sales and promotions. In addition, Retail Sales Associate typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Retail Sales Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Retail Sales Associate typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| Skills | Proficiency Level |
|---|---|
| Financial Acumen | Level 2 |
| Budgeting | Level 1 |
| Customer Relationship Management | Level 2 |