Sample Job Description for Service Complaint Response Manager
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Service Complaint Response Manager Job Overview
Service Complaint Response Manager Job Description Sample
Oversees the resolution of customer complaints that have escalated to the highest level within the organization.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Director
Salary Range
BASE 50%
$112,910
TOTAL 50%
$126,070
Job Responsibilities for Service Complaint Response Manager
Acts as a liaison with product/service suppliers to determine the validity of complaints and design and implement product or process changes to reduce the number of complaints. Requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree of individual discretion.
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Service Complaint Response Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Process Improvement | Level 2 |
| Analytical Thinking | Level 3 |
| Attention to Detail | Level 4 |