Supervises the daily activities of an operational unit.
Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Prepares performance and progress reports for management to monitor and improve inefficiencies.
Job Title | Job Description | |
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1 | Office Operations Supervisor | The Office Operations Supervisor implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Supervisor oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Office Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
2 | Traffic Logistics Supervisor | The Traffic Logistics Supervisor oversees transportation activities including route assignments, route delivery, and account processing. Supervises employees who make deliveries to and from specified locations. Being a Traffic Logistics Supervisor may require a bachelor's degree. Schedules drivers and assigns routes to maximize productivity and ensure compliance with DOT regulations and company rules. In addition, Traffic Logistics Supervisor typically reports to a manager or head of a unit/department. May require a CDL license. The Traffic Logistics Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Traffic Logistics Supervisor typically requires 3 years experience in the related area as an individual contributor. |
3 | General Operations Manager | The General Operations Manager develops and implements company policies and procedures as well as ensures compliance with these procedures. Manages general activities of an organization's operations in a non-manufacturing environment. Being a General Operations Manager prepares reports and audits to monitor and improve operations effectiveness. Evaluates and enhances current operational systems. In addition, General Operations Manager may coordinate communication between different functions. Requires a bachelor's degree or its equivalent. Typically reports to a senior manager or head of unit/department. The General Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a General Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
4 | Administrative Postal and Messenger Services Supervisor | The Administrative Postal and Messenger Services Supervisor ensures packages are delivered efficiently. Supervises mailroom activities, including the sorting and delivery of incoming mail, as well as the preparation and sending of outgoing mail. Being an Administrative Postal and Messenger Services Supervisor reorders items as needed, receives and delivers office supplies. May manage office supply inventory process. In addition, Administrative Postal and Messenger Services Supervisor typically requires a high school diploma or equivalent. Typically reports to a manager. The Administrative Postal and Messenger Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Administrative Postal and Messenger Services Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
5 | Logistics Operations Supervisor | The Logistics Operations Supervisor supports the overall strategy, metrics, and processes to deploy an optimized logistic network and operations. Supervises an organization's logistics operations to control, deliver, and distribute products and materials to the destination. Being a Logistics Operations Supervisor monitors teams and vendors' adherence to service level targets. Oversees daily operations for inventory, distribution, transportation, or other processes that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction. In addition, Logistics Operations Supervisor troubleshoots and resolves issues. Ensures compliance with all regulations governing transportation of goods. Utilizes systems to input and obtain workflow status and information and to identify problems in operations. May require a bachelor's degree. Typically reports to a head of a unit/department. The Logistics Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Logistics Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
Skills | Proficiency Level |
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Business Performance Management | Level 2 |
Standard Operating Procedures (SOP) | Level 3 |
Financial Acumen | Level 2 |