Supervises an organization's logistics operations to control, deliver, and distribute products and materials to the destination.
Supports the overall strategy, metrics, and processes to deploy an optimized logistic network and operations. Oversees daily operations for inventory, distribution, transportation, or other processes that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction. Monitors teams and vendors' adherence to service level targets. Troubleshoots and resolves issues. Ensures compliance with all regulations governing transportation of goods. Utilizes systems to input and obtain workflow status and information and to identify problems in operations.
Job Title | Job Description | |
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1 | Dispatch Operations Specialist II | The Dispatch Operations Specialist II maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Being a Dispatch Operations Specialist II ensures drivers are compliant with all DOT, state, local, and company regulations. Records driver assignments, delivery time, and other transportation data in a computer database to track metrics. In addition, Dispatch Operations Specialist II requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Dispatch Operations Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Dispatch Operations Specialist II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
2 | Dispatch Operations Specialist III | The Dispatch Operations Specialist III maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Being a Dispatch Operations Specialist III ensures drivers are compliant with all DOT, state, local, and company regulations. Records driver assignments, delivery time, and other transportation data in a computer database to track metrics. In addition, Dispatch Operations Specialist III requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Dispatch Operations Specialist III work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Dispatch Operations Specialist III typically requires 0-2 years of related experience. |
3 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
4 | Logistics Operations Manager | The Logistics Operations Manager creates procedures for logistics management to optimize product workflow and minimize cost. Manages and plans for logistics policies, objectives, and initiatives. Being a Logistics Operations Manager typically requires a bachelor's degree. Has responsibilities for vendor selection and negotiation, distribution, transportation, and inventory control. In addition, Logistics Operations Manager typically reports to a senior manager. The Logistics Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Logistics Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
5 | Logistics Assistant I | The Logistics Assistant I coordinates inventory management, warehousing, and transportation activities in order to optimize inventory levels and minimize costs. Provides clerical support for inbound and outbound logistical operations. Being a Logistics Assistant I typically requires a high school diploma or equivalent. Supports a variety of logistical functions, including sourcing, receiving, purchasing, and dispatching. In addition, Logistics Assistant I typically reports to a supervisor or manager. Being a Logistics Assistant I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
Skills | Proficiency Level |
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Key Performance Indicators (KPI) | Level 2 |
Business Process Improvement | Level 2 |
Planning and Organizing | Level 2 |