Sample Job Description for Technical Field Service Engineer II
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Technical Field Service Engineer II Job Overview
Technical Field Service Engineer II Job Description Sample
Provides on-site support and technical assistance with various products or equipment.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$86,223
TOTAL 50%
$88,873
Job Responsibilities for Technical Field Service Engineer II
Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality and safety standards. Develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products.
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Technical Field Service Engineer II Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Customer Focus | Level 3 |
| Attention to Detail | Level 3 |
| Time Management | Level 3 |
