Oversees a technical training department.
Ensures that the technical training department successfully develops and administers all necessary training. Establishes procedures and guidelines for assessing the quality of training and makes high-level changes if standards are not met or skill or knowledge gaps are identified. Works with other departments in the organization to identify new opportunities to implement helpful training and oversees that implementation.
Job Title | Job Description | |
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1 | Manager of Employee Training & Development | The Manager of Employee Training & Development researches new training techniques and suggests enhancements to existing training programs to meet the changing needs of the organization. Designs, plans, and implements corporate training programs, policies, and procedures. Being a Manager of Employee Training & Development ensures that training materials and aids are kept up to date and are effective. Contracts with vendors for employee participation in outside training programs. In addition, Manager of Employee Training & Development requires a bachelor's degree. Typically reports to a head of a unit/department or top management. The Manager of Employee Training & Development manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Manager of Employee Training & Development typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
2 | Sales Coach/Trainer IV | The Sales Coach/Trainer IV designs and delivers training sessions on company products, business practices, industry context, competitive information, and other topics as needed. Develops and implements sales training programs to prepare salespeople to discuss products and engage with potential customers or opportunities. Being a Sales Coach/Trainer IV monitors and reports on sales metrics to determine the effectiveness of training programs. Helps onboard new salespeople. In addition, Sales Coach/Trainer IV may conduct skill gap analysis and needs analysis to inform the creation or administration of new training programs. Requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Sales Coach/Trainer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Sales Coach/Trainer IV typically requires 7+ years of related experience. |
3 | Director of Employee Training & Development | The Director of Employee Training & Development collaborates with functional management teams to assess ongoing and future training and development needs as well as effectiveness of established programs. Directs the design, planning, and implementation of corporate training programs aligned with the objectives and strategy of the company. Being a Director of Employee Training & Development provides engaging communications about program information to encourage participation and highlight the value and benefits of training. Develops a program delivery schedule that provides training as needed and in locations that work for the participants. In addition, Director of Employee Training & Development approves new training techniques and suggests enhancements to existing training programs. Oversees and establishes relationships with vendors to provide additional outside training programs. Manages and develops training professionals. Requires a bachelor's degree. Typically reports to top management. The Director of Employee Training & Development manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Director of Employee Training & Development typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
4 | Training Services Coordinator | The Training Services Coordinator schedules training events, coordinates with instructors, obtains and distributes required instructional materials, and communicates schedules and details. Responsible for clerical and administrative duties related to the delivery of training and organizational development programs. Being a Training Services Coordinator uses an information system or database to enter data and produce reports on training statistics, inventory levels or assessments of the programs and instructors. Processes enrollments and answers routine inquiries regarding courses, schedules, and locations. In addition, Training Services Coordinator coordinates additional services including technical equipment, meals and refreshments, housekeeping, maintenance or repair. Requires a high school diploma or its equivalent. Typically reports to a supervisor. Being a Training Services Coordinator gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Training Services Coordinator typically requires 1-3 years of related experience or may have 0 years of experience plus an associates degree, or additional training, or certification. |
5 | Tech Training Instructor I | The Tech Training Instructor I determines training objectives. Creates and conducts technical training programs. Being a Tech Training Instructor I lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. In addition, Tech Training Instructor I administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. Being a Tech Training Instructor I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Tech Training Instructor I typically requires 0-2 years of related experience. |
Skills | Proficiency Level |
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Facilitation | Level 5 |
Planning and Organizing | Level 5 |
Project Management | Level 4 |