Also referred to as: Customer Account Adjustments Clerk I, Customer Complaint Adjustments Clerk I
Requirements and Responsibilities

Adjustment Clerk I reviews and follows up on customer complaints regarding account balances and uncredited items. Analyzes associated documents and makes necessary adjustments to accounts and/or recommendations to resolve customer issues. Being an Adjustment Clerk I communicates results of findings to customer. Requires a high school diploma or its equivalent. Additionally, Adjustment Clerk I typically reports to a supervisor or manager. The Adjustment Clerk I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

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