Also referred to as: Customer Account Adjustments Clerk II, Customer Complaint Adjustments Clerk II
Requirements and Responsibilities

Adjustment Clerk II reviews and follows up on customer complaints regarding account balances and uncredited items. Analyzes associated documents and makes necessary adjustments to accounts and/or recommendations to resolve customer issues. Being an Adjustment Clerk II communicates results of findings to customer. Requires a high school diploma or its equivalent. Additionally, Adjustment Clerk II typically reports to a supervisor or manager. The Adjustment Clerk II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be an Adjustment Clerk II typically requires 1-3 years of related experience.

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