Adjustment Clerk II reviews and follows up on customer complaints regarding account balances and uncredited items. Analyzes associated documents and makes necessary adjustments to accounts and/or recommendations to resolve customer issues. Being an Adjustment Clerk II communicates results of findings to customer. Requires a high school diploma or its equivalent. Additionally, Adjustment Clerk II typically reports to a supervisor or manager. The Adjustment Clerk II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be an Adjustment Clerk II typically requires 1-3 years of related experience.