Also referred to as:
Appeals and Grievances Supervisor, Grievance and Appeals Resolution Supervisor
Requirements and Responsibilities
Appeal Resolution Supervisor supervises a team responsible for review of appeals and grievances to ensure the resolutions are legal and follow company guidelines and procedures. Monitors the research, investigation, negotiation and resolution of all types of appeals and grievances. Being an Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor.