Also referred to as: Branch Customer Service Manager III, Branch Service Quality Manager III, Branch Support Services Manager III
Requirements and Responsibilities

Branch Service Manager III oversees daily branch activities. Manages and schedules tellers and customer service staff, and monitors branch service quality levels and coaches staff to achieve appropriate levels. Being a Branch Service Manager III maintains financial records and budget. Implements, reviews, and complies with bank policies and procedures; prepares branch for internal audits. Additionally, Branch Service Manager III conducts financial, product, and/or business case analysis. Evaluates and implements process efficiencies. Responds to complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager III typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Branch Service Manager III typically requires 3+ years of managerial experience.

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