Also referred to as: Branch Staff Support Services Representative I, Staff Support Resource Specialist I
Requirements and Responsibilities

Branch Service Representative I provides centralized customer service to the branches by researching and answering questions from branch employees. Answers questions and provides guidance regarding bank products/services and policies. Being a Branch Service Representative I serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. Completes call tracking and supporting documentation associated with the Branch Support function. Additionally, Branch Service Representative I may research and address inquiries regarding specific transactions. Requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Branch Service Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

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