Also referred to as: Business Banking Customer Relations Group Manager, Business Banking Service/Relationship Group Manager I
Requirements and Responsibilities

Business Banking Relationship Group Manager manages a group of business banking relationship managers to drive customer satisfaction and retention. Develops policies and processes to deliver excellent financial solutions and ongoing client support, ensuring clients have an effective team to help them best understand and use company products. Being a Business Banking Relationship Group Manager develops a deep understanding of client financial needs, strategies, and risks to recommend appropriate banking products and services. Manages and monitors key accounts and resolves complex issues. Additionally, Business Banking Relationship Group Manager monitors customer feedback to recommend product improvements or process changes. Requires a bachelor's degree. Typically reports to a director. The Business Banking Relationship Group Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Banking Relationship Group Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

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