Claims Manager, Senior

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Claims Manager, Senior manages the operations of an insurance claims department to ensure timely, accurate, and compliant claims handling. Oversees the investigation, evaluation, negotiation, and settlement of claims to meet operational, financial, and service requirements. Being a Claims Manager, Senior develops and enforces procedures, quality controls, and performance metrics to maintain consistency and compliance. Reviews complex or high-exposure claims and provides technical guidance and settlement authority to staff. Additionally, Claims Manager, Senior monitors caseloads, productivity, and reserve accuracy to meet departmental goals. Ensures compliance with applicable regulations, company policies, and customer service expectations. Requires a bachelor's degree. Typically reports to senior management. The Claims Manager, Senior typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Claims Manager, Senior typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.