Also referred to as: Consumer Loan Support Representative III
Requirements and Responsibilities

Consumer Loan Call Center Representative II is responsible for providing support to current or potential customers regarding a personal, auto, or other consumer loan. Responds to incoming calls and inquiries regarding loan products, applications, and/or account information. Being a Consumer Loan Call Center Representative II may assist customers in making payments, explaining loan terms and conditions, repayment options, and promotional programs. May require an associate degree. Additionally, Consumer Loan Call Center Representative II typically reports to a supervisor. The Consumer Loan Call Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Call Center Representative II typically requires 1-3 years of related experience.

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