Consumer Loan Call Center Representative III is responsible for providing support to current or potential customers regarding a personal, auto, or other consumer loan. Responds to incoming calls and inquiries regarding loan products, applications, and/or account information. Being a Consumer Loan Call Center Representative III may assist customers in making payments, explaining loan terms and conditions, repayment options, and promotional programs. May require an associate degree. Additionally, Consumer Loan Call Center Representative III typically reports to a supervisor. The Consumer Loan Call Center Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Consumer Loan Call Center Representative III typically requires 3-5 years of related experience.
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