Also referred to as: Consumer Loan Support Representative I
Requirements and Responsibilities

Consumer Loan Call Center Supervisor supervises the team responsible for providing support to current or potential customers regarding a personal, auto, or other consumer loan. Monitors and responds to incoming calls and inquiries regarding loan products, applications, and/or account information. Being a Consumer Loan Call Center Supervisor may assist customers in making payments, explaining loan terms and conditions, repayment options, and promotional programs. May require a bachelor's degree. Additionally, Consumer Loan Call Center Supervisor typically reports to a manager. The Consumer Loan Call Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Call Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

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