Also referred to as: Call Center Representative IV - Inbound, Inbound Customer Resolution Specialist IV, Inbound Customer Support and Service Representative IV
Requirements and Responsibilities

Contact Center Representative IV - Inbound answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative IV - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Handles difficult situations and assists in training lower level contact center representatives. Additionally, Contact Center Representative IV - Inbound may require an associate degree. Typically reports to a supervisor or manager. The Contact Center Representative IV - Inbound has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. To be a Contact Center Representative IV - Inbound typically requires 5-7 years of related experience.

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