Also referred to as: Call Center Representative IV - Inbound, Inbound Customer Resolution Specialist IV, Inbound Customer Support and Service Representative IV
Requirements and Responsibilities

Contact Center Representative IV - Inbound answers call inquiries regarding the company product and service information. Researches and resolves complaints to ensure customer retention and satisfaction. Being a Contact Center Representative IV - Inbound tracks the questions and answers in the contact center system as well as updates or checks the order status. Handles difficult situations and assists in training lower level contact center representatives. Additionally, Contact Center Representative IV - Inbound requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Contact Center Representative IV - Inbound independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Contact Center Representative IV - Inbound typically requires 5-7 years of related experience.

Find out Job Distribution by:
Years of Experience
Education Level
Company Size
Industry
Job Openings for Contact Center Representative IV - Inbound
Job Statistics
Categories