Also referred to as:
Customer Onboarding Coordinator
Requirements and Responsibilities
Customer Success Coordinator supports customer success initiatives to provide guidance and knowledge resources to customers that will facilitate the achievement of their business objectives using the organization's products and services. Assists with onboarding processes, distribution of product knowledge materials, and tools. Being a Customer Success Coordinator coordinates with internal teams to facilitate resources and training needed by customers. Administers issue tracking processes and compiles customer feedback. Additionally, Customer Success Coordinator prepares reporting to reflect customer health and status. May require an associate degree. Typically reports to a supervisor. The Customer Success Coordinator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Success Coordinator typically requires 1-3 years of related experience.
