Also referred to as: Field Customer Engineering Director, Field Customer Support Director
Requirements and Responsibilities

Field Service Director directs and oversees field services activities within an organization. Plans and develops policies and procedures for on-site installation, testing, maintenance, and troubleshooting. Being a Field Service Director ensures all field service projects are completed within budget/deadline to meet customers' needs. Requires a bachelor's degree in area of specialty. Additionally, Field Service Director typically reports to top management. The Field Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Field Service Director typically requires 5+ years of managerial experience.

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