Also referred to as: Field Customer Engineering - Senior, Senior Field Service Engineer, Technical Customer On-site Support III, Technical Field Service Engineer III
Requirements and Responsibilities

Field Service Engineer III installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, install new components or parts. Being a Field Service Engineer III develops creative solutions to more unique, chronic, or complex issues. Researches and answers difficult customer questions about product features and recommend appropriate upgrades. Additionally, Field Service Engineer III performs start up testing and customer training on features and general maintenance of product. May mentor less experienced engineers. Has deep knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Field Service Engineer III contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Field Service Engineer III typically requires 4 to 7 years of related experience.

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