Also referred to as: Field Customer Engineering Manager, Field Customer Support Manager, Technical Field Service Manager, Technical Support & Customer Service Manager
Requirements and Responsibilities

Field Service Manager manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Oversees the scheduling and training of field service representatives. Being a Field Service Manager handles service contracts and directs support services. Develops methods, guidelines, and policies to facilitate efficient service delivery. Additionally, Field Service Manager ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Field Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Field Service Manager typically requires 3+ years of managerial experience.

Find out Job Distribution by:
Years of Experience
Education Level
Company Size
Industry
Job Openings for Field Service Manager
Job Statistics