Fraud Detection Associate I

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Fraud Detection Associate I is responsible for monitoring account activity to detect possible customer fraud. Reviews account activity to identify and research possible fraud cases. Being a Fraud Detection Associate I contacts customers after potential fraud detection to verify or explain unusual account activity. Uses established processes and procedures to reconcile fraud losses and document findings. Additionally, Fraud Detection Associate I escalates more complex fraud activity as needed. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Detection Associate I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.