Also referred to as: Lead Teller, Teller Team Lead
Requirements and Responsibilities

Head Teller is responsible for providing in-person customer service to process routine banking transactions, including deposits, withdrawals, transfers, check cashing, and loan payments. Handles complex or unusual customer transactions and answers more complex customer inquiries. Being a Head Teller acts as a resource to other tellers, including operational authority relative to certain transactions. Ensures all transactions meet legal and bank-specific regulations. Additionally, Head Teller requires a high school diploma or equivalent. Typically reports to a supervisor. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

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