Also referred to as: Chief Teller, Lead Teller, Teller Line Supervisor
Requirements and Responsibilities

Head Teller supervises a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Assists tellers with more complex tasks, approves exception transactions, backs up tellers and performs teller duties as needed. Being a Head Teller is responsible for vault and the auditing, reporting and balancing of cash draw. Manages the branch currency levels, tracks currency shipments and deliveries. Additionally, Head Teller manages the schedule and ensures there are tellers to provide sufficient service levels during busy periods. Supervises each tellers daily reconciliation. Ensures that tellers are trained and comply with all regulatory and security polices and procedures. Requires a high school diploma or its equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor.

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