Also referred to as: Client Project Implementation Senior Manager, Customer Project and Implementation Senior Manager, IT-Customer Project/Program Management, Senior Manager, Technical Implementation Services Senior Manager
Requirements and Responsibilities

Implementation Senior Manager manages and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Implementation Senior Manager implements policies and procedures to ensure consistency and high-quality work. Manages and supports multiple implementation projects. Additionally, Implementation Senior Manager assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and develops solutions to implementation problems or challenges. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Implementation Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

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