Insurance Claims Service Supervisor

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Insurance Claims Service Supervisor supervises a team of claims service representatives to ensure timely and accurate response to claims-related inquiries and requests. Assigns and monitors workload to balance volume and meet established service and quality standards. Being an Insurance Claims Service Supervisor reviews interactions and case handling to verify accuracy, professionalism, and adherence to procedures. Provides coaching, training, and day-to-day guidance to support representative development and performance. Additionally, Insurance Claims Service Supervisor resolves escalated service issues and complaints from claimants, policyholders, and providers. Ensures compliance with regulatory requirements, company policies, and service-level standards. May require a bachelor's degree. Typically reports to a manager. The Insurance Claims Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Insurance Claims Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.