Also referred to as: Loan Collection Compliance Auditor, Loan Collection Quality Assurance Monitor
Requirements and Responsibilities

Loan Collection Call Auditor ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Loan Collection Call Auditor provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Loan Collection Call Auditor typically reports to a manager or head of a unit/department. The Loan Collection Call Auditor works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Loan Collection Call Auditor typically requires 1-3 years of related experience.

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