Loan Servicing Clerk III services and maintains loan accounts by performing routine administrative tasks, ensuring accurate loan records, and providing customer support for the duration of the loan term. Reviews loan documentation and system records to verify payment activity, interest calculations, and account balances. Being a Loan Servicing Clerk III updates borrower information, processes payments, and applies adjustments such as escrow updates, late fees, or payoff calculations. Responds to borrower inquiries regarding loan balances, payment status, and servicing policies while maintaining compliance with regulatory guidelines. Additionally, Loan Servicing Clerk III maintains accurate loan files and supports audits by organizing documentation and verifying data accuracy. Requires a high school diploma. Typically reports to a supervisor. The Loan Servicing Clerk III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Loan Servicing Clerk III typically requires 3-5 years of related experience.
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