Also referred to as: Loan Servicing Associate IV, Loan Servicing Representative IV - Consumer Loans, Loan Servicing Specialist IV - Consumer Loans
Requirements and Responsibilities

Loan Servicing Clerk IV services and maintains loan accounts by performing routine administrative tasks, ensuring accurate loan records, and providing customer support for the duration of the loan term. Reviews loan documentation and system records to verify payment activity, interest calculations, and account balances. Being a Loan Servicing Clerk IV updates borrower information, processes payments, and applies adjustments such as escrow updates, late fees, or payoff calculations. Responds to borrower inquiries regarding loan balances, payment status, and servicing policies while maintaining compliance with regulatory guidelines. Additionally, Loan Servicing Clerk IV maintains accurate loan files and supports audits by organizing documentation and verifying data accuracy. Requires a high school diploma. Typically reports to a supervisor. The Loan Servicing Clerk IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Loan Servicing Clerk IV typically requires 5-7 years of related experience.

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