Loan Servicing Senior Manager

Compensation Planning

Bonus Calculator

Develop a Job description

Pay Equity

Loan Servicing Senior Manager manages loan servicing operations to ensure accurate administration of loan portfolios and compliance with financial regulations and internal policies. Develops and implements policies, procedures, and controls governing payment processing, escrow management, loan adjustments, and borrower communications. Being a Loan Servicing Senior Manager monitors and supports loan servicing supervisors and staff by establishing performance goals, monitoring productivity, and ensuring service quality. Collaborates with risk, compliance, and finance teams to address regulatory changes and maintain adherence to lending regulations. Additionally, Loan Servicing Senior Manager analyzes servicing performance metrics and implements process improvements to enhance operational efficiency and customer satisfaction. May require a bachelor's degree. Typically reports to a director. The Loan Servicing Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Loan Servicing Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.