Membership Services Representative I

Compensation Planning

Bonus Calculator

Develop a Job description

Pay Equity

Membership Services Representative I responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Services Representative I directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Services Representative I may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Services Representative I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Services Representative I typically requires 1-3 years of related experience.