Also referred to as: Mortgage Loan Processing Compliance Specialist
Requirements and Responsibilities

Mortgage Loan Quality Assurance Representative ensures that the mortgage loan processes meet company standards and guidelines. Monitors calls to ensure compliance with Fair Debt Collection Practices Act (FDCPA) and state specific regulations. Being a Mortgage Loan Quality Assurance Representative documents improper loan contracts and appraisals. Requires a high school diploma or its equivalent. Additionally, Mortgage Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Mortgage Loan Quality Assurance Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Mortgage Loan Quality Assurance Representative typically requires 1-3 years of related experience.

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