Nurse Manager - Phone Triage plans and implements the overall nursing policies, procedures, and services for a contact center. Maintains nursing staff by recruiting, selecting, and training clinical staff. Being a Nurse Manager - Phone Triage ensures that nurses are current in competencies, assessments, licensure, certifications, and other annual training. May provide direct patient care and is responsible for evaluating patient health over the phone. Additionally, Nurse Manager - Phone Triage may require an advanced degree. Typically reports to top management. Requires RN license. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.