Also referred to as: Patient Experience Representative, Patient Services Representative
Requirements and Responsibilities

Patient Representative acts as a liaison between patients, patients' relatives, and the healthcare organization. Communicates patients' questions, complaints, problems and concerns to appropriate staff members. Being a Patient Representative explains policies and procedures to patients and refers them to the proper services. May require a bachelor's degree in area of specialty. Additionally, Patient Representative typically reports to a manager or head of a unit/department. To be a Patient Representative typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.

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