Product Complaint Manager

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Product Complaint Manager manages the team that handles the intake, triage, investigation, and reporting of product complaints. Oversees and reviews investigation findings to ensure the appropriate risk classification is assigned and ensures compliance with regulatory agencies. Being a Product Complaint Manager analyzes data and reviews recommendations and solutions based on the investigation's findings. Performs data analysis on complaint trends to proactively detect signals and provide solutions. Additionally, Product Complaint Manager maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the organization's complaint handling procedure. Requires a bachelor's degree. Typically reports to a director. The Product Complaint Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Product Complaint Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.