Also referred to as: Casino Surveillance Monitoring Manager
Requirements and Responsibilities

Surveillance Operations Manager manages and directs the surveillance department. Organizes routine random surveillances and audits surveillance as required. Being a Surveillance Operations Manager ensures compliance with gaming requirements set by state gaming authority and local law enforcement. Works with security team to resolve problems and disturbances. Additionally, Surveillance Operations Manager may require an associate degree or its equivalent. Typically reports to top management. The Surveillance Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Surveillance Operations Manager typically requires 3-5 years experience in the related area as an individual contributor.

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