Voice Communications Analyst III designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst III ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst III reports on system specifications to support upgrades and to ensure proper integration. Coordinates upgrade schedules with internal or external programmers. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.