Cage Shift Supervisor - Casino jobs in Germantown, TN

Primary Purpose:

It is the primary responsibility of the Supervisor Cage to assist in leading the cage team toward the successful completion of shift operations including balancing all banks, adherence to all company best practices and all Federal, State, and local gaming regulations in addition to the delivery of exceptional guest service to all internal and external patrons.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Monitors quality standards within the department, the delegation of daily work, runs shift reports for the department, and verifies and approves appropriate transactions following internal control standards.
• Assist the Casino Cage Manager in ensuring the banks are balanced within the Cage at the end of the shift following departmental variance policy and review all the reports or forms accurately in compliance with Title 31.
• Excellent customer service and maintains the highest level of guest service program to all guests resolve guest complaints and assist with One Star Rewards Member request and disputes in a professional and timely manner.
• Assist with supervising the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.
• Supervise and support the One Star Rewards program; Issue FREEPLAY, complimentary play coupons, and adjust tier credits to guests upon request following outlined company policies and procedures.
• Collaborates with workforce management and Casino Cage Manager on work schedules, vacation requests, and attendance records, to ensure proper staffing levels.
• Assist with Human Resources responsibilities to include creating and maintaining a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring training, and succession planning processes that encompass the Company’s diversity commitment.
• Proficient and will need to perform all Casino Cage banks and window functions.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
• Two (2) years of relevant experience in a cash handling or banking role.
• Work varied shifts, including weekends and holidays.

Job Type: Full-time

Pay: From $18.90 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Ability to Relocate:

• Robinsonville, MS 38664: Relocate before starting work (Required)

Work Location: In person