EAP Counselor jobs in Alexandria, MO

Call Center EAP Counselor

PAS is seeking to add to our exceptional EAP clinical services team in St. Louis. We are looking for Master’s level licensed EAP Counselors to provide telephonic assessment, in-the-moment clinical support, televideo counseling, care management and onsite clinical services for our EAP customers. We require a Master's degree in a mental health related field (e.g. counseling, psychology or social work) and exceptional customer service skills. Experience in the EAP field a plus. Successful candidates are available to work weekdays, 12pm-9pm (evening shifts). This is a full time position with excellent benefits and a compassionate work environment.

About Personal Assistance Services

At Personal Assistance Services (PAS), we take excellent care of our people and our team takes excellent care of everyone we serve. We believe all people need to feel the sense of purpose, hope, and dignity that is enriched through relating and connecting with others. With a passion to impact the world, we love what we do — compassionately inspiring people to thrive at home and at work. We serve people personally — soul-to-soul. With servant hearts and proven results, we help people improve the quality of their lives.

At PAS, we enjoy a 95% employee retention rate and a 99% account retention rate. We are looking to hire teammates who want a job with purpose, to feel truly valued, and who thrive on making a positive impact. Check us out (www.paseap.com) to learn more.

Essential functions:

• provide expert consultation to callers related to personal and workplace concerns
• assess and intervene appropriately in crisis situations, both with individual clients and client organizations
• deliver immediate and scheduled clinical and coaching support services telephonically, via live chat and televideo
• facilitate referrals to appropriate EAP services, community resources and medical services as needed
• complete clinical and administrative documentation clearly, concisely and in timely manner
• clinically manage cases in caseload for successful resolution
• deliver critical incident and disruptive event support at client organization sites as needed

Skills/Abilities:

• available to work 12pm-9pm weekdays
• simultaneously speak with callers while entering data on the computer
• strong technical and computer skills
• excellent customer service skills
• adapt to changing demands and variable work pace
• rapidly develop rapport with callers
• strong communication skills – telephone, live chat, text, email, and televideo
• able to work independently and problem-solve
• demonstrable clinical skills in mental health support services

A premier Employee Assistance Program (EAP) based in St. Louis, Personal Assistance Services (PAS) has been a leader in the field for over 3 decades. Serving across the country and around the globe, PAS is a life event company that helps employees with virtually any life need.

Keywords: LPC, LCSW, LMFT, Counselor, social work, social worker, behavioral health, mental health, counseling, therapist, case management, CEAP

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Work setting:

• Hybrid work
• Office

Education:

• Master's (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Saint Louis, MO: Relocate before starting work (Required)

Work Location: Hybrid remote in Saint Louis, MO