Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Hiring Range: $34,752.00 to $46,000.00
Full Time or Part Time: Full Time
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VDSS Mission - People helping people triumph over poverty, abuse and neglect to shape strong futures for themselves, their families and communities.
LDSS Mission – Leading the way to a life of quality and independence by providing excellent services.
This is an essential position. Responsible for investigating fraud, calculating overpayments, initiating administrative or court action, establishing overpayments and overseeing collections. Receives, evaluates and tracks allegations of suspected fraud; investigates allegations to determine intent; participates in decisions to prosecute or disqualify violators; trains staff in prevention and detection of potential fraud; provides guidance and training to Fraud Investigator back-up staff (BPS III); prepares cases for court; testifies in court and hearings; prepares reports; maintains database and tracking system; and reviews policies and procedures.
Working knowledge of investigative techniques; public assistance programs; legal proceedings; collection methods; program policies and regulations; fraud-related terminology; basic human behavior; social problems and resources; and databases and reports related to assistance and fraud programs. Ability to communicate effectively orally and in writing; perform basic mathematics; calculate overpayments; track payments; testify in court and other hearings; train staff; maintain effective working relationships and communication with internal and external customers; work independently; analyze data; collect information; draw legal and supportable conclusions; prepare reports; apply principles of persuasion and/or influence; document data from interviews, forms and documents; organize own work. Employee must have a positive attitude and helpful demeanor, and exhibit a professional working relationship with staff, customers, and the community. Must have good sound judgement, emotional maturity and ability to manage multiple tasks and priorities.
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