Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Responsibilities:
- Oversee the daily operations of the front office department
- Manage and train front desk staff to ensure excellent customer service
- Handle guest check-ins and check-outs efficiently and professionally
- Respond to guest inquiries and resolve any issues or complaints
- Maintain accurate records of room availability and reservations
- Coordinate with housekeeping and maintenance departments to ensure smooth operations
- Monitor and manage the front office budget
- Implement and enforce hotel policies and procedures
Qualifications:
- Previous experience in hotel management or a similar role
- Strong knowledge of hospitality industry practices and standards
- Proficient in operating phone systems and other office equipment
- Excellent phone etiquette and communication skills
- Exceptional guest service skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks effectively
- Fluency in multiple languages is a plus
- Experience with night audit procedures is preferred
As a Front Office Manager, you will play a crucial role in ensuring the smooth operation of our hotel's front desk. Your exceptional customer service skills, attention to detail, and ability to lead a team will contribute to the overall success of our establishment. If you are passionate about hospitality and have the necessary qualifications, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
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0 Front Office Manager Assistant - Casino jobs found in Worcester, MA area