Front Office Manager - Casino jobs in Worcester, MA

Responsibilities:
- Oversee the daily operations of the front office department
- Manage and train front desk staff to ensure excellent customer service
- Handle guest check-ins and check-outs efficiently and professionally
- Respond to guest inquiries and resolve any issues or complaints
- Maintain accurate records of room availability and reservations
- Coordinate with housekeeping and maintenance departments to ensure smooth operations
- Monitor and manage the front office budget
- Implement and enforce hotel policies and procedures

Qualifications:
- Previous experience in hotel management or a similar role
- Strong knowledge of hospitality industry practices and standards
- Proficient in operating phone systems and other office equipment
- Excellent phone etiquette and communication skills
- Exceptional guest service skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks effectively
- Fluency in multiple languages is a plus
- Experience with night audit procedures is preferred

As a Front Office Manager, you will play a crucial role in ensuring the smooth operation of our hotel's front desk. Your exceptional customer service skills, attention to detail, and ability to lead a team will contribute to the overall success of our establishment. If you are passionate about hospitality and have the necessary qualifications, we invite you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Flexible schedule

Schedule:

• 8 hour shift
• Evenings as needed
• Holidays
• Monday to Friday
• Nights as needed
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person