Provider Relations Representative supports, develops and maintains service relationships with all participants (physicians, providers and administrators) of a provider network. Responds to electronic and direct inquiries from clients about policies, rates, changes, referrals, eligibility, credentialing, etc. Typically requires a bachelor's degree. Being a Provider Relations Representative typically reports to a supervisor or manager. The Provider Relations Representative works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Provider Relations Representative typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Requirements and Responsibilities
Key responsibilities encompass, yet are not confined to:
- Training Hours from 8:00 am to 4:30 pm EST with Regular Shift hours from 9:30 am to 6:00 pm EST.
- Managing inbound customer service and technical support inquiries from our merchant base. Utilizing available documentation and support resources to ensure precise assistance.
- Exercising professionalism and tact in resolving occasional critical or challenging scenarios.
- Ensuring prompt and efficient resolution of merchant inquiries.
- Identifying emerging trends and communicating them to facilitate continuous process enhancement.
- Undertaking any other pertinent tasks vital to the company's success and merchant satisfaction.
Qualifications include, but not restricted to:
- Demonstrated proficiency in collaborative teamwork while meeting established responsibilities.
- Commitment to delivering work of exceptional quality.
- Adherence to established processes and proactive exploration of solutions in instances of process documentation gaps.
- Enthusiasm for ongoing professional development and learning opportunities.
- Adept problem-solving skills
- Possession of a high school diploma or equivalent qualification.
Job Type: Full-time
Pay: $19.50 - $23.00 per hour
Expected hours: 40 per week
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Work Location: In person
0 Provider Relations Representative jobs found in Bowie, MD area