Account Administrator jobs in Alturas, FL

Job Description:

• Serve as the primary point of contact for all users, triage requests and provide solutions in a timely manner.
• Account creation, disablement, and password reset in the Microsoft Azure cloud environment.
• Responsible for direct engagement with USSOCOM users, administrators, and project managers.
• Responsible for coordination between multiple organizations, tracking system user level action items.
• Assist with troubleshooting issues related to tools.
• Provide detailed reports at a minimum frequency of monthly and bi-monthly, including but not limited to, usage, and support request roll-up, identifying significant data points and anomalies of interest to the customer.
• Prepare system and training documentation, user manuals, FAQs to support the user experience.
• Support the issue and use of multi-factor authentication keys.
• Directly communicate with all system users, through multiple networks (classified/non-classified)
• Coordinate with tool vendors and technical SMEs for functionality checks.
• Manage the license distro and allocation list.
• SharePoint portal administration specific to storage and management of the Master License listing.
• Coordinate directly with the training team, and Lead government trainer for course accounts and license allocation.
• Assist with managing the security posture and administration of the Microsoft Azure Cloud environment.
• Assist with the system implementation of multi-factor authentication.

Requirements:

• 3 years’ experience with enterprise network storage solutions.
• Bachelor of Science in Computer Science, Information System, or a related field.
• Certifications in one or more of the following: Azure/Cloud / Network /Linux /Sec .
• DoD experience.
• Strong customer service skills and the ability to prioritize various customers’ needs and meet specific SLAs.
• Demonstrable problem-solving skills using ingenuity, creativity, and resourcefulness.
• Candidate must demonstrate trustworthiness and responsible behavior.
• Must be a United States citizen and possess a Top-Secret clearance with the US Government.
• Work location is: 6701 South Dale Mabry Hwy., Tampa FL 33611
• Work hours: 7am to 4pm (with the ability to flex).
• Ability to work and support a diverse group of internal and external customers while being adaptable to a variety of situations.

NTS is an Equal Opportunity Employer

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunities for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. NTS hires and promotes individuals solely on the basis of their qualifications for the job to be filled. NTS believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all associates in maintaining a discrimination-and-harassment-free atmosphere.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Security clearance:

• Secret (Required)

Ability to Commute:

• Tampa, FL 33611 (Required)

Ability to Relocate:

• Tampa, FL 33611: Relocate before starting work (Required)

Work Location: In person