Account Services Representative jobs in Cumberland, RI

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Responsibilities:

• This position will entail direct customer contact to provide support for any questions they may have.
• Responsible for the day to day management of the Mail Services Workflow and customer as well as employee support.
• Supervisory responsibility for multiple employees at assigned site.
• Coach and counsel associates when appropriate.
• Regularly confer with the national account manager to identify projects which require assistance.
• Provide administrative support to the national account manager preparing various forms, logs, reports, and employee-related paperwork.
• Recommend suggestions for improving mail operation efficiency and cost savings across the account.
• Oversee all operations within the Mail Center (receive, review, receipt, document, process, prepare, identify,
  separate, deliver, transport, etc.).
• Monitor and ensure all Cyber Security Processes and Procedures are followed my Mail Personnel.
• Ensure timely collection of outgoing mail is completed by staff.
• Ensure outbound courier shipments are processed and shipped using computer or service provider's equipment.
• Track and maintain mailing records and logs. Perform accurate data entry as needed. Responsible for inventory control of mail and shipments supplies.
• Ensure physical distribution of mail, courier packages to various departments are completed in a timely manner.
• Ensure supplies are ordered and delivered to designated location(s), as needed.
• Responsible for the creation and submission of monthly postage reports and monthly billing reports.
• Track PO Box payment dates to ensure timely payment to the Post Office.
• Esnure notifications to National Account Manager and customer are made in a timely manner.
• Ensure all employee training (new hire, monthly, cross training, site required) is performed and at
  Standard
• Respond to client issues and ensure appropriate escalation processes are followed by
  communicating critical issues to National Account Manager without delay.
• Familiarity with mail and shipping & receiving software systems.
• Enter activity data in logs, maintain records.
• Assist with special events for various departments.
• Collect data for reports and prepare monthly reports.
• Maintains records and files.
• Maintain, review and update site Operations Manuals and Business Continuity Plans.
• Interface with the client contact daily and attend meetings as required.
• Other duties as requested by the client

Qualifications:

• High school diploma or equivalent, Associate degree preferred.
• Minimum of 5 years Mail services-related experience with knowledge of commonly used Office Services
  procedures.
• Minimum of 3 years supervisory experience in an office services environment
• Minimum 3 years' experience with Microsoft Office Software (Word, Excel).
• Consistently demonstrates professional demeanor, appearance and attitude
• Knowledge of using UPS, FedEx, and DHL shipping methods.
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Sound judgment and problem-solving ability
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Proactive, forward-thinking problem-solving skills.
• Ability to remain calm under pressure; resilient.