Account Services Representative provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Account Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Responsible for outside sales, new business development and account management with assigned accounts or branch to support Wesco in achieving its revenue and profitability goals.
Manages quality and consistency of product and service delivery.Prospects potential customers, including cold calling and development of leads through referral channels.
Presents and sells company products and services to current and potential clients.Prepares action plans and schedules to identify specific targets and to project the number of contacts to be made.
Follows up on new leads and referrals resulting from field activity.Identifies sales prospects and contact these and other accounts as assigned.
Establishes and maintains current client and potential client relationships. Prepares paperwork to activate and maintain contract services.
Manage account services through quality checks and other follow-up.Identifies and resolve client concerns.Prepares a variety of status reports, including activity, closings, follow-up, and adherence to goals.
Communicates new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
Coordinate company staff to accomplish the work required to close sales.Develop and implements special sales activities to reduce stock.
Communicate to the Inside Sales person all information relevant to a specific customer.Attends and participates in Quality Awareness Education.
Achieves mutually agreed upon sales and gross profit goals on a monthly basis.Attends and participates in regularly scheduled product training meetings.
Presents branch and WESCO attributes on an ongoing basis including value-added services.Associates with suppliers including sales calls on a regular basis.
Experience : 2 years outside salesIndustrial accounts experience preferredEducation : Bachelor's degree preferredSkills : Ability to travel to current and potential clients.
Ability to work a flexible schedule and occasional overnight travel.Ability to persuade and influence others.Ability to develop and deliver presentations.
Strong interpersonal and communication skills.Knowledge of advertising and sales promotion techniques.Ability to work in a team environment.
Strong Microsoft Office skills.The salary for this role is $42.00 per hour. This position is a union position and is subject to a collective bargaining agreement.
Employees are eligible for health insurance coverage, disability insurance, 401k Plan, and Paid Time Off under the collective bargaining agreement.
WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer.
It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status.
This policy includes but is not limited to the following : recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.#LI-MH1
Last updated : 2024-02-23
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