Ad Operations Coordinator jobs in Columbia, SC

Summary: The Museum Operations Coordinator is responsible for implementing strategies and procedures to secure sales of the Museum’s educational programs, group visits, and facilities rentals. This position oversees the patron’s experience by serving as the primary contact for all service-related inquiries and scheduling needs.

Work Schedule and Conditions: Regular schedule of 40 hours per week in a museum environment. Must be able to work a flexible schedule including evenings, weekends, and holidays. This position requires lifting, pushing, and pulling items associated with programs and facility rentals.

Primary Responsibilities and Duties:

• Promoting, scheduling, and securing sales for the following services: birthday parties, school programs, group visits, educational outreaches, and facility rentals.
• Creating or updating existing patron account information in the POS system, ensuring data is accurate and current.
• Securing payment prior to the time of service, performing follow-up for payments due.
• Processing and posting payments and submitting reports according to finance guidelines.
• Ensuring customer satisfaction by providing timely resolutions to customer inquiries regarding programming, rental spaces, and outreach opportunities.
• Providing confirmation or contract to patron at the time service is scheduled, continuing communication before event and providing post event follow-up.
• Serving as the manager on duty at the request of the Museum Manager.
• Greeting and being onsite for rentals, providing exemplary customer service to rental guests.
• Communicating with appropriate teams to ensure coordination regarding operations and facilities, finance and tracking of sales, and educational programs and delivery.
• Participate in special activities and other projects as required.

Knowledge, Skills, and Abilities:

• Have a passion for delivering outstanding customer service.
• Able to read, write, and speak English effectively.
• Detail-oriented and self-motivated.
• Experience in guest services or museum operations and a high school diploma is required.
• Have a commitment to diversity and work as a team player.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to communicate effectively.
• Scheduling software knowledge preferred.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed

Work Location: In person