Administrative Assistant - Bilingual jobs in Salisbury, NC

• 401(k)
• Health insurance
• Paid time off

• Work atmosphere that encourages teamwork, integrity and excellence 
• Training, tools and support for employee development 
• Trajectory of personal & professional growth 

• Greet visitors in a professional manner 
• Answer all calls, take and deliver messages for Agency Team 
• Use appropriate platforms to communicate effectively with Office Staff & Regional Staff 
• Ensure employee data entry into Think System is updated daily 
• Ensure client data entry into Think System is updated daily 
• Create and maintain organized physical and electronic files 
• Ensure security by following procedures with privacy protocoles
• Document and create journal entries as needed on client and employee profiles 
• Assist Agency Team with scheduling as needed
• Assist with Annual Staff In-Service 
• Assist with Client & Employee Initiatives 
• Follow Ally Home Care Payroll Process & Deadlines 
• Identify, verify & correct Clients Visits on a daily basis 
• Conduct daily Hero Bonus review & adjust as needed 
• Compile client visit data & prepare payroll spreadsheets weekly for processing 
• Ensure Client Visits are synced weekly 
• Ensure clear communication is provided along with any additional information that is needed to the Payroll department 
• Support the branch and agency team members engaged in Client & Employee Support duties
• Support all marketing initiatives external & internal 
• Maintaining & Ordering Office Supplies
• Assist Agency Director in managing office with daily tasks and miscellaneous projects
• Mail distribution and miscellaneous activities
• Contributes to team effort by accomplishing other tasks as assigned
• Assist with employee matching to ensure adequate staffing
• Manage, drive and maintains Customer Service Policy & Procedures 
• Participate in on-call after hours schedule

Responsibilities

• Receive and follow work schedule and instructions from your Supervisor and as outlined in our established policies and procedures
• Develop and implement a Team - Based, Agency - Level Marketing Plan to include; Analyzing local healthcare systems, identifying & meeting needs of customers, determining core competitive advantages; building a core selling message, establishing reach and frequency for target customers and prospects and; coordinating selling strategies and tactics
• Conduct External Sales Calls on target market in order to execute Agency Marketing Plan and achieve Census & Hours 
• Promotes Home Care Services within the community and builds / sustain relationships with external healthcare providers 
• Plan, organize and implement special events for the agency to promote further growth development 
• Develop positive, professional working relationships with local Hospitals, Discharge Planners, Social Workers, Case Workers, Physicians, Senior Resource Centers, Dialysis Centers, Skilled Nursing Centers, Managed Care Organizations, and other healthcare providers
• Assist with employee matching to ensure adequate staffing
• Manages, drives and maintains Customer Service Policy & Procedures 
• Contributes to team effort by accomplishing other task as assigned 

• Education: High School Diploma or Equivalent
• Must be computer literate and proficient 

• 1-3 Years of management experience.  Home Health or Healthcare preferred 
• Customer Service: 1 Year (preferred) 

• Salisbury, NC 

• No - In Person 

• 8 Hour Shift 
• Day Shift 
• Monday to Friday from 8:30am to 4:00pm

• $15 per hour 

• Client Admission Bonus Program 

• Consistent dependable presence in Agency Office 
• Satisfactory resolution of all visitors request 
• Great customer service 
• Follows instructions and performs provided by office staff (requesting clarification when needed) and learns how to run a healthcare office (asking questions as needed)
• Follows Payroll Guidelines set by Ally Home Care 
• Client & Employee Retention 
• Client & Employee Initiatives 

• Director of Nursing